Return Policy
🔁 Return & Exchange Policy | TwendeMall
At TwendeMall, customer satisfaction is guaranteed.
We aim to make our return and exchange process simple, fair, and transparent.
📦 General Policy
All customers have the right to request a return or exchange for products purchased from our store.
All products sold on TwendeMall are subject to the terms and conditions outlined on this page.
To be eligible for a return or exchange, the product must:
Be in its original condition
Be unused
Be returned in its original packaging
⏳ Return & Exchange Timeframes
Returns: within 3 days from the date of delivery
Exchanges: within 7 days from the date of delivery
Requests made outside these periods may not be accepted.
📞 How to Request a Return or Exchange
To start a return or exchange, please contact us via:
Our Contact Us page, or
WhatsApp / Phone: +212 784 195 875
Please provide:
A clear photo or video of the product
Your order number
Your city and full address
A brief explanation of the issue
❌ Defective or Incorrect Products
If the product is defective, damaged, or different from what was shown on our website, we will:
Replace the product or
Issue a full refund, depending on the case
✅ In these cases, the customer receives a 100% refund.
⚠️ Non-Defective Returns (Change of Mind)
If the customer decides they no longer want the product, and:
The product has no defect
The product matches the description on our website
Then:
A 30% handling fee will be deducted
orA minimum deduction of 100000 TSH , whichever is higher
📌 Important Notes
We are not responsible for customer expectations or uses that are not clearly stated on the product page.
Products damaged due to misuse or improper handling are not eligible for a refund.
Refunds are processed only after inspection of the returned product.
🤝 Our Commitment
We stand behind the quality of our products and are always here to assist you.
If you have any questions regarding returns or exchanges, please contact our support team — we reply within 24 hours.