Terms & Conditions

📜 Terms & Conditions | TwendeMall

Welcome to TwendeMall.
By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1️⃣ General Information

• This website is operated by TwendeMall.

• Throughout the site, the terms “we”, “us”, and “our” refer to TwendeMall.

• By visiting our site and/or purchasing from us, you engage in our Service and agree to these Terms & Conditions.

2️⃣ Eligibility to Use Our Services

• You must be at least 18 years old or have permission from a legal guardian to use this website.

• You agree to provide accurate, complete, and current information when placing an order.

3️⃣ Products & Descriptions

• We make every effort to display product information, images, and descriptions accurately.

• Minor variations in color, packaging, or appearance may occur.

• TwendeMall does not guarantee that the product will meet expectations beyond what is clearly stated on the product page.

4️⃣ Pricing & Payments

• All prices displayed are subject to change without prior notice.

• Prices may include or exclude delivery fees, depending on the offer.

• Payments are processed using the available payment methods shown at checkout.

• We reserve the right to cancel any order in case of pricing errors or suspected fraud.

5️⃣ Orders & Acceptance

• Placing an order does not guarantee acceptance.

• We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities per customer

  • Request additional confirmation before shipping

6️⃣ Shipping & Delivery

• Delivery times provided are estimated and may vary due to location or external factors.

• TwendeMall is not responsible for delays caused by courier services or circumstances beyond our control.

• Customers are responsible for providing the correct delivery address.

7️⃣ Returns, Exchanges & Refunds

• Returns and exchanges are governed by our Return & Exchange Policy.

• By purchasing from TwendeMall, you agree to the terms outlined in that policy.

• Refunds are issued only after product inspection and approval.

8️⃣ Use of Products

• Products must be used only as described on the product page.

• TwendeMall is not liable for damage or injury resulting from:

  • Misuse

  • Unauthorized modifications

  • Use outside intended purpose

9️⃣ Intellectual Property

• All content on this website (text, images, logos, designs) is the property of TwendeMall.

• You may not copy, reproduce, or distribute any content without written permission.

🔒 10️⃣ Limitation of Liability

• TwendeMall shall not be liable for:

  • Indirect or incidental damages

  • Losses resulting from improper use of products

• Our maximum liability is limited to the amount paid for the product.

11️⃣ Customer Support & Communication

• Customer support is available 24/7 via WhatsApp.

• We aim to reply to all inquiries within 24 hours.

• 📞 WhatsApp: +212 784 195 875

12️⃣ Changes to Terms

• We reserve the right to update or modify these Terms & Conditions at any time.

• Changes take effect immediately upon being posted on the website.

13️⃣ Governing Use

• These Terms apply to customers in Kenya and Tanzania.

• Continued use of the website indicates acceptance of these Terms.

14️⃣ Contact Information

If you have any questions regarding these Terms & Conditions, please contact us via:

• Contact Us page

• WhatsApp: +212 784 195 875